Politique d’expédition

Shipping Policy

 

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

 

Shipping Destinations

We currently ship to countries within the European Union and selected international destinations.
Available shipping options will be displayed at checkout.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

We ensure that all prices, including shipping fees and any additional charges, are clearly presented before payment, in accordance with EU consumer protection laws.

Delivery Time

Estimated delivery times:

  • EU countries: 3–10 business days
  • Poland: 3–5 business days

Please note:
Delivery times are estimates and not guaranteed.

According to EU law, unless otherwise agreed, goods must be delivered within 30 days of purchase.

Shipping Delays

Delays may occur due to factors beyond our control, including:

  • Courier delays
  • Customs clearance
  • High seasonal demand

If your order is delayed beyond the agreed delivery timeframe, you have the right to:

  • Request a new delivery deadline
  • Cancel the order and receive a refund if delivery is not fulfilled within a reasonable time

Risk and Responsibility

We are fully responsible for your order until it is delivered to you.

If your item is lost, damaged, or incorrect upon delivery, please contact us immediately.
Under EU law, the seller is responsible for goods until they are received by the customer.

Customs, Duties & Taxes

For orders within the European Union, VAT is included where applicable.

For international orders outside the EU:

  • Customs duties or import taxes may apply
  • These charges are the responsibility of the customer

Failed Delivery

If delivery fails due to incorrect address or failure to receive the package:

  • Additional shipping fees may apply
  • We reserve the right to deduct shipping costs from any refund

Tracking Orders

Once your order is shipped, you will receive a tracking number via email.
Please allow 1–2 business days for tracking updates to become available.

Contact Information

If you have any questions regarding shipping, please contact us at:
📧 fljcompany@gmail.com